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Child Support Services

We work with parents and guardians to establish a financial partnership in support of their children.

News Release

Placer County Child Support ranks fourth out of 49 in state performance measures for 2017

AUBURN, Calif. – The Placer County Department of Child Support Services ranks fourth out of 49 local child support agencies in California for federal fiscal year 2017.

That’s according to annual statistics reported to the federal Office of Child Support Enforcement by the California Department of Child Support Services. Rankings are based on five performance measures: paternity establishment, establishment of court orders, collections on current support, collections on cases with arrears and cost effectiveness.

The ranking is the highest ever achieved by the department.

Despite an 18-year flat budget, the department has increased its performance each year. During federal fiscal year 2017, which ended Sept. 30, 2017, the department increased the percentage of cases with a court order established to an all-time high of 96 percent.

Collections of current support and cases with an arrears payment continue to rise in the 70 percent range, at 72.7 percent and 71.3 percent respectively. The department was ranked one of the top counties in cost effectiveness, collecting $4.12 for every dollar that is spent, collecting and distributing over $25.6 million dollars to families last fiscal year.

Department leadership credits their high performance to excellent and dedicated staff. "The staff is absolutely phenomenal! They are dedicated, professionals who are providing the best customer care for families," said Child Support Services Program Manager Susan Dunlap.

"This is an exciting achievement," said Troy Held, director of the department. "This could not have been accomplished without the dedicated staff in this office who work hard every day for the customers and citizens of Placer County. We are proud to show our customers and the public how serious we are in providing excellent service within the budget we have been provided by you, the taxpayer."

Services and Information

  • Apply for Child Support
    Locate a parent, establish paternity, court orders, and collecting support
  • Payments
    Make payments and view your child support account information
  • Adjust Payments
    Modify payment amount due to change in wages, visitation, or other factors
  • License Release
    Seek reinstatement for licenses suspended due to non-payment of child support
  • Employer Resources
    Electronic Income Withholding Orders, payment information, employer help line
  • FAQ's
    Find answers to the most frequently asked questions about child support

Self-Service Options

Make payments online or by telephone, view account balances and payment history, check court dates, and update contact information, with Customer Connect . You must request and use a personal identification number (PIN) to access the self-service system. Customer Connect is also available by telephone at 1-866-901-3212.

Mobile apps make it easy and secure to access your child support account from your mobile device.

Android App on Google play Download on the App Store


The Ombudsperson works as an advocate for customers to ensure fair and equitable treatment throughout the child support process. Customers should contact the Ombudsperson whenever they feel their issue or concern with the department needs independent review. Ombudsperson telephone: 916-435-5757

Child Support Solutions - Public Workshop

This free workshop is held the 3rd Tuesday of every month, and is led by experienced child support professionals who are able to offer solutions to even the most challenging situations, for anyone with questions about the child support program. Attendance is on a drop-in basis, and is intended to educate and assist the public, whether or not a child support case has been established. Customers who are seeking guidance with any aspect of their child support court order are encouraged to attend.

Date: Tuesday, September 18, 2018 from 4:00 p.m. to 5:00 p.m.
Location: Placer County Department of Child Support Services, 1000 Sunset Blvd., Suite 200, Rocklin CA 95765

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