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Housing Complaints

We respond to complaints pertaining to hazardous conditions present in residential rental properties, commercial properties and occasionally owner-occupied properties.

Complaints are handled based on risk. First priority is given to those situations that involve immediate or imminent physical threats to public health and safety.

In order for Environmental Health to respond to a complaint, the complaint must be filed by the resident/tenant of record of the dwelling. Please be as descriptive as possible in your complaint, since complaints are handled differently depending on whether the issue is a Priority Item or a Non-Priority Item.

Priority Items

Those items that must be repaired within 48-72 hours of notification to the property management/landlord are considered Priority Items:

  • Lack of potable (clean) water or hot water.
  • Lack of electricity.
  • Lack of heat.
  • Sewage backup into dwelling or released onto the ground.

Prior to filing a complaint for Priority Items, individuals must first notify the property management/landlord and attempt to resolve the issue. If a resolution has not been reached within 48-72 hours after notification has been made, a complaint may be filed.

All other complaints are considered Non-Priority Items and will be handled in the order in which they are received.

Non-Priority Items

Those items that should be addressed within 30 days of notification to the property management/landlord are considered Non-Priority Items:

  • Dampness
  • Vermin or pest infestations
    • NOTE: Environmental Health does NOT address bed bug issues
  • Garbage accumulation
  • Inadequate structural maintenance
  • Severely dilapidated structures
  • Other items as determined by Environmental Health

In order for Environmental Health to respond, it must be shown that every effort has been made to work with the property management/landlord to resolve the issue.  Written proof of notification to the property management/landlord must be submitted with the complaint, and at least 30 days must have elapsed since the notification. Complaints submitted without proof of notification to property management/landlord will not be investigated.

The property management/landlord written notification should be submitted via a certified letter with a return receipt and must contain the following information:

  1. The condition which is making the dwelling unlivable.
  2. The expected outcome to make the dwelling once again livable.
  3. The timeline for repairs (30 days).
  4. Your intentions should repairs not be made within the timeline.

Once the property management/landlord has been notified and the 30 days for repairs have passed without response, a complaint may be filed.

All Other Items 

Those items that will NOT be addressed by Environmental Health include:

  • Mold
  • Bed bugs
  • Noise
  • Smells
  • Unsightly appearance (weathered paint, worn carpets, holes in screens, etc.)
  • Landlord/Tenant or Tenant/Tenant disputes including eviction, non-payment of rent, breach of contract, withholding of rent, etc.
  • Vacated dwellings – if the complainant has vacated or is expected to vacate within the next 30 days either by choice or eviction, except for Priority Items, the complaint will not be investigated.

Filing a Complaint

When filing a complaint be sure to fill out the form as completely as possible. Ensure the following items are included:

  • Dwelling address
  • Assessors Parcel Number (find the APN here)
  • Phone number
  • Email address
  • Proof of notification of Non-Priority Items
  • Name of tenant of record

File a Complaint

Mold Information

Bed Bug Information

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